Help & Support
Have a question, a technical issue, or need help with your account? Check the FAQ below or contact us directly.
Contact us
Frequently asked questions
How do I buy a song, album, or mixtape?
From the app, tap "Unlock" or "Buy" on the premium content you want: you'll be redirected to our website sanet.live to complete the payment (Bankily, Masrivi, Sedad, or BCI Pay). Once payment is confirmed, tap "Return to the app" — the content unlocks automatically.
I got a new phone — how do I get my purchases back?
Your purchases are tied to your account, not your device. Just sign back in with the same phone number, or the same Apple/Google account, and all your purchased content will be available again.
I can't sign in with Apple or Google.
Make sure you're using the same Apple or Google account you originally signed up with. If the issue persists, contact us with the email address linked to that account.
How do I delete my account?
In the app: Profile > Settings > Delete my account. This action is permanent and removes all of your personal data.
A track won't play, or the audio cuts out.
Check your internet connection, then fully close and reopen the app. If the issue only happens on one specific track, contact us with its name.